Discover the shipping policy of our NASA Clothing store
Europe Delivery
NASA SHOP FRANCE® offers free shipping for purchases of €59 or more on all products to all European countries indicated in the shipping address of your order.
Shipping Address
It is the buyer's responsibility to correctly enter the shipping address. In the event of a problem during the shipment of an order due to an error in the buyer's shipping address, NASA SHOP FRANCE® cannot be held responsible for the partial or total loss of the shipment.
If NASA SHOP FRANCE® requires additional information regarding a shipping address, NASA SHOP FRANCE® is authorized to contact the buyer to request this information.
Any request for additional information regarding the shipping address may result in a delivery delay.
NASA SHOP FRANCE® will do everything in its power to deliver the order to the shipping address within the expected timeframe.
If delivery is delayed, cannot be carried out, or can only be partially carried out, the buyer will be informed as soon as possible after the order has been validated.
In this case, the buyer has the right to cancel the order free of charge.
Risks and Damages
Unless explicitly agreed otherwise, the risk of damage and/or loss of products and/or in transit are borne by NASA SHOP FRANCE® until the moment of delivery to the indicated address if there is no delivery confirmation from the sender and if the customer's (the package recipient's) claim period is less than 30 days after the estimated delivery date.
In case of delivery confirmation by the carrier, but non-receipt by the end customer of the order, the customer must file a claim with the carrier (Collissimo, Ups, etc...). Once the end customer's claim is accepted by the carrier, it must be sent to us by E-mail. From that moment, all replacement costs will be our responsibility and we will initiate a refund procedure with the carrier.
All claims regarding misprinted, damaged, or defective items must be submitted no later than 30 days after product receipt.
Delivery Error
If the buyer receives an item they did not order (wrong size, color, etc.), they must inform NASA SHOP FRANCE® as soon as possible within 24 hours of receiving the order via the contact page of our online store, indicating the order number in the subject line.
Upon our confirmation to the buyer, the buyer will be responsible for returning this product, with shipping costs at their expense, after receiving instructions from us for the return.
Upon receipt of the item that was subject to this error, we will then be responsible for sending the correct product back to the buyer, provided that the buyer has fully complied with NASA SHOP FRANCE®'s return instructions.
Shipping costs will then be the customer's responsibility in case of an error on their part (size, color, etc.).
Damaged or Incomplete Item
In case of delivery of a damaged or incomplete item, the buyer must inform the NASA SHOP FRANCE® customer service team as soon as possible (within 24 hours of receiving the order) via the Contact form on our website. NASA SHOP FRANCE® will then decide how to handle the claim.
The customer must always inform NASA SHOP FRANCE® in the situation(s) mentioned above and await instructions from our customer service team.
A customer who, in such a situation, returns an item at their own expense, without first contacting the customer service team or awaiting their instructions, cannot demand reimbursement of the incurred costs from NASA SHOP FRANCE® (nor hold NASA SHOP FRANCE® responsible for the return that occurred without NASA SHOP FRANCE®'s prior consent).
If the order that was shipped or is being shipped by NASA SHOP FRANCE® to the buyer is missing, has disappeared, or if the buyer claims not to have received the order (despite tracking data / carrier information indicating otherwise), the carrier's claims processing procedure will be initiated and the result of this procedure must be awaited before any refund or reshipment can take place.
The buyer will cooperate unreservedly with the carrier's claims processing procedure.
If a shipment has disappeared due to an error on the part of the carrier (and after completion of the carrier's claims processing procedure), NASA SHOP FRANCE® will exclusively refund the purchase to the customer by bank transfer for security reasons or will attempt to reship the ordered item.
To this end, the buyer must provide a bank account statement in the same name as the buyer for a refund that will exclusively take place by bank transfer.
Un-delivered Shipment
In the event of a shipment not delivered to the buyer's shipping address (or to the collection point) 15 days after the dispatch date, the buyer is obligated to inform the NASA SHOP FRANCE® customer service team by email within 15 days (i.e., at the latest 30 days after the theoretical delivery date).
Otherwise, no refund or assumption of responsibility by our company will be possible.
If the carrier confirms delivery, no refund or exchange will be possible without the validation of the claim by the carrier. This claim can only be made by the end customer.
