NASA CLOTHING FAQ

Faq Vêtements NASA sur les questions les plus fréquemmennt posées sur notre boutique en ligne NASA SHOP Online
All your answers on NASA clothing and accessories from our Online Store are HERE!

Why did you create a "Frequently Asked Questions" page?

This page has been specially created to increase your satisfaction by providing you with precise and concrete answers .

Here you will find answers to frequently asked questions about our online store and the processing of your order .

You will find in our T&Cs , the contractual provisions as well as the consumer information prescribed by law .

Frequently Asked Questions!

Order management

How can I order a product?

We make your purchases as easy as possible.

1st step: You select the desired product(s)

2nd step: Click on "add to cart" or "add to cart"

3rd step: Click on the shopping cart icon at the top right (your "basket") to finalize your purchases

We also offer you the option of creating an account to make the process even easier.

My order is not complete

If your order includes several items, these may be sent separately, depending on available stocks and our shipping warehouses. Don't worry, your package will arrive shortly.

Can I modify my order?

Yes, as long as your order is not " being processed". ".

Can I cancel my order?

It is absolutely possible to cancel your order!

If the order is already being prepared, the cancellation costs will however amount to 40% of the purchase price.

Do not hesitate to contact us by email via the contact page of our website and our team will do their best to answer you.

Why are some commands executed faster than others?

We try to process orders in the order they come in and usually we are successful.

To manage our order queue, we route orders to the production centers that have the greatest capacity.

Order fulfillment is product and destination dependent, so new orders may be fulfilled faster if routed to another production center.

Payment management

What payment methods do you accept?

Your security, our priority: our site only offers secure and guaranteed safe means of payment.

We accept :

- Credit card

- Debit cards

- PayPal

- Apple Pay

Your bank details or your credit card information will not be communicated to us.

All payments are protected by our 128-bit SSL encrypted payment processor.

We do not accept checks.

The guarantee of a secure payment

Our site benefits from the latest innovations in terms of security and sensitive data hosting.

Privacy

Is my information secure?

Yes !

The "HTTPS" present in the URLs of our store testifies to the quality of our services.

HTTPS is the variant of "http" secured by the use of SSL/TLS protocols.

HTTPS is used to protect the financial transactions of merchant sites.

As e-merchants, we are aware that the use of SSL is becoming essential nowadays.

This is the best way to protect your data and protect yourself against any hacker or identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the URL bar of the web browser. It is also represented by an "s" which means "secure" and which is added to the "http" protocol on the website in the address bar.

You can also consult our privacy policy regarding the protection of your personal data.

Non-disclosure of information

We undertake not to distribute your information to a private or public body.

Discount codes

Can I combine my discount codes?

Except in exceptional cases, we only accept one and only one discount code per order .

Duration of validation of discount codes

Discount codes are valid for 1 year from the day of their purchase and regardless of their amount.

The delivery

How can I track my package ?

You can follow the progress of your order via the link on the order confirmation that you received by e-mail.

You can also enter your order tracking number ( not to be confused with your order number ) via the link below to track the progress of your order.

Track delivery of my order →

"If you can't find your tracking number, just contact us via the contact page on our site and we'll send it back to you."

When will I receive my order?

The processing of your order, the manufacture of the products and the delivery ( free in Europe ) require our team to take 4 to 11 working days depending on your country of residence . We are doing everything we can despite COVID to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

How much is shipping ?

We deliver our products worldwide. There is no minimum quantity required per order and all our deliveries are free for France (excluding DOM-TOM).

A problem with the Delivery?

With our secure delivery , NASA Shop France® takes care of the disputes for you.

The satisfaction of our customers is our priority.

We don't pass the blame on to the carrier by letting you "manage it".

We assume full responsibility by immediately sending you a new package at our expense .

Do not hesitate to contact us by email: I will contact you by email .

Our team will do their best to meet your expectations.

I want to return an item

We are only able to accept a return in the event of a proven product defect.

Our items undergo very strict quality controls before each shipment.

However, if your products have any manufacturing defect, send us a photo of the product in question in the original packaging imperatively via the contact page of our online store. along with your order number.

To be eligible for a return, your item must be unused, in the same condition and in the original packaging:

What if the order is lost in the mail?

For packages lost in transit, all claims must be submitted no later than 4 weeks after the expected delivery date .

But do not worry !

We will cover the cost of reprinting and shipping a replacement order for you.

We may ask for your help before doing this. For example you can confirm that the delivery address was correct.

It would also be a good idea to contact your local post office to try to locate the misplaced order.

Be aware that if tracking information indicates that an order has
been delivered but you have not received it, we will not be responsible for reshipping that order.

In this case, any replacement will be at your expense.

Can NASA SHOP FRANCE® deliver orders to a post office box?

Many of our products, including framed posters and larger mailings , are too large to be accepted by national postal operators.

We therefore use commercial companies such as FedEx to deliver these products which cannot be delivered to PO boxes.

We suggest using a physical address rather than a PO Box address to ensure smooth delivery .

What should I do if the estimated delivery time has passed and I still haven't received my order?

If the estimated delivery time for your order has passed and you still haven't received it, here's what to do:

1. Wait a day or two

Shipments may be delayed for reasons beyond our control.

We understand the frustration caused by late shipments, but remember that our estimated delivery time is only an estimate, not a guarantee.

2. Contact our customer service team

Let us know of your delay and we'll check the latest delivery estimates to your destination.

We may ask you to wait a few more days to see if the order arrives.

Contact us by email via the contact page of our NASA SHOP FRANCE® Clothing and Accessory website.

What is the estimated delivery time and how is it calculated?

NASA SHOP FRANCE® Estimated Delivery Time (DEL) is our forecast of when an order can be delivered to you.

The DEL is the sum of the estimated fulfillment and shipping times:

Estimated Fulfillment + Estimated Shipping = Estimated Delivery Time

To consult our different delivery times by product category, please consult the following pages:

- NASA GARMENT DELIVERY TIME

- NASA CAP DELIVERY TIME

- NASA BAG DELIVERY TIME

- DELIVERY TIME CHART SPACE

When we calculate the estimated turnaround time, we take into account the current order volume and our processing capacity.

Estimated shipping time is calculated based on our historical shipping data for deliveries to your region.

The estimated delivery time being an estimate in working days, it is not a guarantee.

You may receive the command after the DEL for reasons such as:

- Out of stock products
- Shipping related delays, such as failed delivery attempts, service interruptions

- Restricted access and control due to Covid 19

That being said, we will do our best to meet our delivery schedule.

If you ever haven't received the order and the DEL is gone, please allow a few more days. Contact us via the contact page of our online store and we will check the status of your order and advise you of the procedure to follow.

Environmentally friendly

Are NASA SHOP FRANCE® packaging materials eco-responsible?

We know that the sustainability of our packaging is important to our customers and we are committed to finding the best possible solutions.

Our first step toward more environmentally friendly packaging was to use post-consumer recycled plastic bags (PCR plastics) for all NASA apparel orders shipped from our in-house facilities .

The proportion of recycled plastic per bag depends on each centre, but it is at least 50% for the external packaging (white or grey) and at least 30% for the internal bags (transparent) used in shipments of several NASA clothes or accessories.

PCR plastic packaging protects products just as well as virgin plastic bags, and they are almost identical.

However, choosing PCR plastic over virgin plastic is the best thing we can do to minimize the environmental impact plastic has on our planet.

We are constantly striving to become more environmentally friendly, and will continue to explore environmentally friendly packaging options.